Legal

a99bet Terms and Conditions – Know Before You Play

These terms govern your use of a99bet. Please read them carefully before registering or placing any bets on our platform.

Last updated: January 2025

Important: By registering an account or placing a bet on a99bet, you confirm that you have read, understood, and agreed to these Terms and Conditions in full. If you do not agree, please do not use the platform.

1. Acceptance of Terms

These Terms and Conditions ("Terms") form a legally binding agreement between you ("the Player") and a99bet ("the Platform", "we", "us", "our") in relation to your use of the a99bet website, mobile application, and all associated services available at a99bet.club.

By accessing the a99bet platform, creating an account, making a deposit, or placing any bet or wager, you confirm that you have read these Terms in full and that you agree to be bound by them. These Terms apply to all users of a99bet, including registered players, visitors, and anyone who accesses any part of the platform.

These Terms should be read alongside our Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between you and a99bet. If there is any conflict between these documents, these Terms take precedence unless otherwise stated.

If you are unsure about any part of these Terms, please contact our support team at [email protected] before registering or depositing.

2. Eligibility

To use a99bet, you must meet all of the following eligibility requirements at the time of registration and at all times during your use of the platform:

  • You must be at least 18 years of age. a99bet does not permit anyone under the age of 18 to register, deposit, or place bets under any circumstances.
  • You must be accessing the platform from a jurisdiction where online betting is not prohibited by applicable law. It is your responsibility to verify the legal status of online gambling in your location before using a99bet.
  • You must not be acting on behalf of another person or entity when registering or placing bets.
  • You must not be a current or former employee of a99bet, or an immediate family member of such an employee, unless explicit written permission has been granted.
  • You must not have been previously excluded or banned from a99bet for any reason, including but not limited to fraud, abuse of bonuses, or violation of these Terms.

a99bet reserves the right to request proof of age and identity at any time. If you cannot provide satisfactory verification, your account may be suspended and any pending withdrawals may be held until verification is complete.

Age Verification: a99bet takes underage gambling seriously. Any account found to belong to a person under 18 will be closed immediately and all funds forfeited in accordance with applicable regulations.

3. Account Registration

Each player is permitted to hold only one account on a99bet. Creating multiple accounts — whether under the same name, the same device, the same IP address, or the same payment method — is strictly prohibited and will result in the closure of all associated accounts and the forfeiture of any balances held within them.

3.1 Accurate Information

When registering, you must provide accurate, complete, and up-to-date information. This includes your full legal name, date of birth, email address, and phone number. Providing false information at registration is a breach of these Terms and may result in immediate account closure.

3.2 Account Security

You are responsible for maintaining the confidentiality of your a99bet login credentials. Do not share your password with anyone. a99bet will never ask for your password via email, chat, or phone. If you suspect that your account has been accessed without your authorisation, contact support immediately at [email protected].

3.3 Account Verification (KYC)

a99bet may require you to complete identity verification (Know Your Customer, or KYC) before processing withdrawals or at any other time deemed necessary. Acceptable documents include a national ID card, passport, or driving licence. Failure to complete KYC when requested may result in withdrawal delays or account suspension.

4. Deposits and Withdrawals

a99bet supports deposits and withdrawals via bKash, Nagad, and Rocket. All transactions are processed in Bangladeshi Taka (BDT). The minimum deposit amount is ৳10. Minimum withdrawal amounts may vary by payment method and are displayed at the time of withdrawal.

4.1 Deposit Processing

Deposits are credited to your a99bet balance instantly in most cases. If a deposit does not appear within 30 minutes, please contact support with your transaction reference number. a99bet is not responsible for delays caused by third-party payment providers.

4.2 Withdrawal Processing

Withdrawal requests are processed as quickly as possible. Most withdrawals are completed within minutes to a few hours. In some cases, particularly where KYC verification is pending or where a withdrawal triggers a security review, processing may take longer. a99bet will notify you if additional information is required.

4.3 Withdrawal Conditions

  • Withdrawals can only be made to a payment method that has been used to deposit funds into your account, or to a verified account in your name.
  • a99bet reserves the right to request additional verification before processing any withdrawal.
  • Bonus funds are subject to wagering requirements before they can be withdrawn. See Section 6 for full bonus terms.
  • a99bet does not charge fees for standard withdrawals, but your payment provider may apply their own charges.

All funds deposited into a99bet must be used for betting purposes. a99bet is not a financial institution and your account balance does not earn interest.

5. Betting Rules

All bets placed on a99bet are subject to the specific rules of the game or market in question, as well as these general betting rules. By placing a bet, you confirm that you understand and accept the applicable rules.

5.1 Bet Acceptance

A bet is only valid once it has been confirmed by the a99bet system and a confirmation message has been displayed. Bets that are not confirmed due to technical issues, connectivity problems, or insufficient balance are not valid and will not be settled.

5.2 Errors and Malfunctions

In the event of a technical malfunction, system error, or obvious pricing error, a99bet reserves the right to void affected bets and return stakes to players. a99bet will not honour bets placed at clearly erroneous odds or under conditions that were the result of a technical fault.

5.3 Provably Fair Games

All casino and arcade games on a99bet use a provably fair system. The outcome of each round is determined by a cryptographic hash committed before the round begins. Players can verify the fairness of any round using the verification tools available in their account. a99bet does not alter game outcomes after they have been committed.

5.4 Minimum and Maximum Stakes

Minimum and maximum stake limits apply to all games and betting markets on a99bet. These limits are displayed within each game or market. a99bet reserves the right to adjust stake limits at any time without prior notice.

6. Bonuses and Promotions

a99bet offers bonuses and promotions to both new and existing players from time to time. All bonuses are subject to the specific terms of the promotion in question, as well as these general bonus terms.

  • Bonuses are credited to your account as bonus funds, not real money, until wagering requirements have been met.
  • Wagering requirements specify how many times the bonus amount must be wagered before it can be withdrawn. The specific requirement for each promotion is stated in the promotion's terms.
  • Bonuses can only be claimed once per player, per household, per device, and per IP address, unless otherwise stated.
  • a99bet reserves the right to withdraw any bonus offer at any time and to reclaim bonus funds if they were awarded in error or obtained through fraudulent means.
  • Attempting to abuse bonus offers — including but not limited to creating multiple accounts to claim the same bonus — will result in account closure and forfeiture of all funds .

Tip: Always check the specific terms of each promotion before opting in. Wagering requirements and eligible games vary between offers.

7. Fair Play and Prohibited Conduct

a99bet is committed to providing a fair and enjoyable environment for all players. The following conduct is strictly prohibited and will result in immediate account suspension, forfeiture of balances, and may be reported to relevant authorities:

  • Using automated software, bots, scripts, or any other tool to place bets or interact with the platform in a non-human manner.
  • Exploiting software bugs, glitches, or errors to gain an unfair advantage. Any winnings obtained through exploitation of errors will be voided.
  • Colluding with other players to manipulate game outcomes or betting markets.
  • Using stolen, fraudulent, or unauthorised payment methods to deposit funds.
  • Engaging in any form of money laundering or using a99bet to process funds derived from illegal activity.
  • Threatening, harassing, or abusing a99bet staff or other players through any communication channel.
  • Attempting to access another player's account without authorisation.

a99bet uses automated monitoring systems to detect unusual betting patterns and suspicious activity. If your account is flagged, we may request additional information before allowing further play or processing withdrawals.

Zero Tolerance: a99bet has a zero-tolerance policy for fraud and cheating. Accounts found to be engaged in prohibited conduct will be closed permanently with no right of appeal.

8. Responsible Gaming

a99bet is committed to promoting responsible gaming. We provide a range of tools to help players manage their gambling activity, all accessible directly from your account settings:

  • Deposit Limits: Set daily, weekly, or monthly limits on how much you can deposit.
  • Loss Limits: Cap the amount you can lose over a defined period.
  • Session Time Reminders: Receive notifications when you have been playing for a set amount of time.
  • Cooling-Off Period: Take a short break from the platform for a defined period.
  • Self-Exclusion: Exclude yourself from a99bet for a minimum of six months. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period.

If you believe your gambling is becoming a problem, please visit our Responsible Gaming page for detailed guidance and support resources. You can also contact our support team at [email protected] at any time.

a99bet reserves the right to impose responsible gaming restrictions on any account where we have reason to believe that a player may be experiencing gambling-related harm, even without a request from the player.

9. Privacy and Data

a99bet collects and processes personal data in accordance with our Privacy Policy. By registering on a99bet, you consent to the collection, storage, and use of your personal data as described in that policy.

We use your data to operate your account, process transactions, verify your identity, detect fraud, and comply with legal obligations. We do not sell your personal data to third parties for marketing purposes.

a99bet uses industry-standard encryption to protect your personal and financial data. However, no online system is completely secure, and you use the platform at your own risk. You are responsible for keeping your login credentials confidential.

10. Limitation of Liability

To the fullest extent permitted by applicable law, a99bet's total liability to you for any claim arising out of or in connection with your use of the platform shall not exceed the total amount deposited by you in the 30 days preceding the event giving rise to the claim.

a99bet is not liable for:

  • Any loss of profits, revenue, data, or goodwill arising from your use of the platform.
  • Interruptions to the platform caused by maintenance, technical faults, or circumstances beyond our reasonable control.
  • Losses arising from your failure to keep your account credentials secure.
  • Delays in deposit or withdrawal processing caused by third-party payment providers.
  • Any indirect, consequential, or incidental losses of any kind.

Nothing in these Terms limits a99bet's liability for fraud, death, or personal injury caused by our negligence, or any other liability that cannot be excluded by law.

11. Account Suspension and Termination

a99bet reserves the right to suspend or close any account at any time, with or without prior notice, for any of the following reasons:

  • Breach of any provision of these Terms.
  • Suspected fraud, money laundering, or other illegal activity.
  • Failure to complete identity verification when requested.
  • Abusive behaviour towards a99bet staff or other players.
  • At the player's own request.

If your account is closed due to a breach of these Terms, any balance remaining in your account may be forfeited. If your account is closed for any other reason, any verified real-money balance will be returned to you via your registered payment method after any applicable checks have been completed.

11.1 Closing Your Own Account

You may close your a99bet account at any time by contacting support at [email protected]. Please allow up to 5 business days for the closure to be processed. Any remaining real-money balance will be returned to your registered payment method.

12. Changes to These Terms

a99bet reserves the right to update or modify these Terms at any time. When we make material changes, we will notify registered players via email or via a notice on the platform. The updated Terms will take effect from the date they are published on a99bet.club.

Your continued use of a99bet after the updated Terms have been published constitutes your acceptance of the revised Terms. If you do not agree with any changes, you should stop using the platform and close your account.

We recommend that you review these Terms periodically to stay informed of any updates. The "Last updated" date at the top of this page indicates when the Terms were most recently revised.

13. Contact Us

If you have any questions about these Terms and Conditions, or if you need to raise a concern about your account, please contact the a99bet support team:

We aim to respond to all queries within a few minutes during peak hours. For complex account or payment issues, please allow up to 24 hours for a full resolution.

Why Players Trust a99bet

Our terms exist to protect you — here's what that looks like in practice.

Secure and Encrypted

Every transaction and personal data point on a99bet is protected by industry-standard encryption. Your bKash, Nagad, and Rocket details are never stored on our servers in plain text. We take data security seriously so you can focus on playing.

Provably Fair Games

Every game on a99bet uses a cryptographic provably fair system. You can independently verify the outcome of any round. Our terms guarantee that a99bet cannot alter results after they have been committed — your trust is backed by mathematics, not just promises.

Fast, Transparent Withdrawals

Our withdrawal terms are straightforward: no hidden fees, no unexplained delays. Most withdrawals to bKash and Nagad are processed within minutes. If there's ever a hold on your withdrawal, we'll tell you exactly why and what you need to do.

Responsible Gaming Built In

Our terms include a full suite of responsible gaming protections — deposit limits, loss limits, cooling-off periods, and self-exclusion. These tools are available directly in your account settings, no support ticket required.

24/7 Support

If you ever have a question about these terms or your account, our support team is available around the clock via live chat and email. We respond with real answers, not copy-pasted templates — because your time matters.

Clear, Plain-Language Terms

We wrote these terms to be understood, not to confuse. No small print designed to catch you out. If something isn't clear, contact us and we'll explain it. a99bet believes that informed players are better players.

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