Your personal information is handled with care at a99bet. This policy explains exactly what we collect, why we collect it, and how we keep it safe.
Summary: a99bet collects only the data we need to run your account, process payments, and keep the platform secure. We do not sell your personal data to third parties. You have the right to access, correct, or delete your data at any time by contacting us at [email protected].
a99bet ("we", "us", "our") is committed to protecting the privacy of everyone who uses our platform. This Privacy Policy explains how a99bet collects, uses, stores, and protects your personal data when you visit a99bet.club, use our mobile app, or interact with our services in any way.
This policy applies to all registered players, visitors to our website, and anyone who contacts our support team. By registering an account or using the a99bet platform, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your data as described here.
We take privacy seriously — not because we have to, but because we believe that players who trust a99bet with their money deserve to trust us with their data too. If you have any questions about how we handle your information, our support team is available 24/7 at [email protected].
This Privacy Policy should be read alongside our Terms and Conditions and our Responsible Gaming Policy, both of which form part of your agreement with a99bet.
a99bet collects personal data that is necessary to provide our services, verify your identity, process transactions, and comply with legal obligations. We do not collect data that we do not need.
| Category | Examples | Required? |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number, passport number | Yes – for KYC verification |
| Contact Data | Email address, phone number | Yes – for account communication |
| Financial Data | bKash number, Nagad number, Rocket number, transaction history | Yes – for deposits and withdrawals |
| Account Data | Username, password (hashed), account balance, betting history | Yes – to operate your account |
| Technical Data | IP address, device type, browser type, operating system | Yes – for security and fraud prevention |
| Usage Data | Pages visited, games played, session duration, click patterns | No – collected automatically to improve the platform |
| Communication Data | Support chat logs, emails sent to us | Only when you contact us |
We never store your full bKash or Nagad PIN. Payment credentials are processed directly through the respective payment provider's secure systems and are not retained on a99bet servers.
a99bet collects your personal data through the following channels:
When you register an account, you provide us with your name, date of birth, email address, and phone number. When you make a deposit or withdrawal, you provide payment details. When you contact support, you provide the information included in your message.
When you use the a99bet website or app, we automatically collect technical data such as your IP address, device type, and browser information. We also collect usage data about how you interact with the platform — which games you play, how long your sessions last, and which pages you visit. This data is collected using cookies and similar tracking technologies (see Section 9).
In some cases, we may receive data about you from third parties. This includes identity verification data from KYC service providers, fraud detection data from security partners, and payment confirmation data from bKash, Nagad, and Rocket. We only use data from third parties where it is necessary to provide our services or comply with legal obligations.
a99bet uses your personal data for the following purposes:
Marketing: We will only send you promotional emails or push notifications if you have opted in to receive them. You can opt out at any time by updating your notification preferences in your account settings or by contacting support.
a99bet processes your personal data on the following legal grounds:
a99bet does not sell your personal data to third parties. We share your data only in the following limited circumstances:
We share data with trusted third-party service providers who help us operate the platform. This includes payment processors (bKash, Nagad, Rocket), identity verification providers, fraud detection services, and cloud hosting providers. All service providers are contractually required to handle your data securely and only for the purposes we specify.
We may disclose your personal data to law enforcement agencies, regulatory bodies, or other authorities if we are legally required to do so, or if we believe disclosure is necessary to prevent fraud, protect the safety of our players, or comply with a court order.
In the event that a99bet is acquired by or merged with another company, your personal data may be transferred to the new owner as part of that transaction. We will notify you before your data is transferred and becomes subject to a different privacy policy.
We never share your data with advertisers or data brokers. Your betting history and financial information are never disclosed to any third party for commercial purposes.
a99bet retains your personal data for as long as your account is active and for a period after account closure as required by law or legitimate business need. The following retention periods apply:
When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you.
a99bet takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information from unauthorised access, loss, or misuse:
Despite these measures, no online system is completely immune to security risks. You are responsible for keeping your a99bet login credentials confidential. If you suspect that your account has been compromised, contact us immediately at [email protected].
Important: a99bet will never ask for your password via email, live chat, or phone. If you receive such a request, do not respond and report it to our support team immediately.
a99bet uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how players use our services. Here is a breakdown of the types of cookies we use:
| Cookie Type | Purpose | Can You Opt Out? |
|---|---|---|
| Essential | Required for the platform to function — login sessions, security tokens, language preferences | No – these are necessary |
| Functional | Remember your settings and preferences across sessions | Yes – via cookie settings |
| Analytics | Understand how players use the platform so we can improve it | Yes – via cookie settings |
| Security | Detect fraud, bots, and suspicious activity | No – required for platform safety |
You can manage your cookie preferences through your browser settings. Note that disabling essential or security cookies may affect your ability to use the a99bet platform. We do not use third-party advertising cookies or share cookie data with advertisers.
As an a99bet player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Privacy Request":
To submit a privacy request, email [email protected] with "Privacy Request" in the subject line. We will acknowledge your request within 3 business days and respond in full within 30 days.
a99bet is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not use a99bet or provide us with any personal information.
If we become aware that we have collected personal data from a person under 18, we will delete that data immediately and close the associated account. If you believe that a minor has registered on a99bet, please contact us at [email protected] so we can investigate and take appropriate action.
Parents and guardians are encouraged to use parental control tools to prevent minors from accessing online gambling platforms. For more information, visit our Responsible Gaming page.
a99bet may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify registered players via email or via a prominent notice on the platform before the changes take effect.
The "Last updated" date at the top of this page shows when the policy was most recently revised. We encourage you to review this policy periodically. Your continued use of a99bet after an updated policy has been published constitutes your acceptance of the revised terms.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way a99bet handles your personal data, please get in touch:
We take all privacy concerns seriously and aim to resolve any issues as quickly as possible. For formal privacy requests, please use the subject line "Privacy Request" in your email so we can route it to the right team.
Privacy is not an afterthought at a99bet — it is built into every part of how we operate.
Every piece of data you send to a99bet — from your login credentials to your payment details — is encrypted in transit using TLS. Your bKash and Nagad numbers are never stored in plain text on our servers. What you share with us stays protected.
a99bet does not sell, rent, or trade your personal data to advertisers, data brokers, or any other commercial third party. Your information is used only to run your account and keep the platform secure. That is a commitment we take seriously.
We only collect the data we actually need. If a piece of information is not necessary to operate your account, process your payments, or keep the platform safe, we do not ask for it. Less data collected means less risk for you.
You have the right to access, correct, or delete your personal data at any time. You can update most account details directly in your settings. For anything else, our support team will handle your request within 30 days — no runaround, no delays.
a99bet conducts regular security reviews and penetration tests to identify vulnerabilities before they can be exploited. Our infrastructure is monitored around the clock, and any suspicious activity triggers an immediate investigation.
We use cookies only for essential platform functions, security, and anonymous analytics. We do not use advertising cookies or share your browsing behaviour with third-party ad networks. You can manage your cookie preferences at any time through your browser settings.
Register on a99bet in under a minute. Your data is protected, your payments are secure, and our support team is here 24/7 if you ever need us.